Privacy Policy
Last updated: October 1, 2026
This policy describes how Wick Hunter Software, LLC (“Wick Hunter,” “we,” or “us”) handles information relating to people who use wickhunterunleashed.com, Wick Hunter Unleashed, checkout, managed hosting, or Hub support. Wick Hunter Software, LLC is a Delaware limited liability company at 131 Continental Dr, Suite 305, Newark, DE 19713, USA.
1. Information we receive
Purchases and accounts. Checkout is handled by Stripe. We receive information needed to create and administer your account and licence, such as your name, email address, selected plan, payment and subscription status, transaction identifiers, and limited payment details Stripe makes available to merchants. Stripe handles card details; we do not receive or store your full card number.
Licence checks. When an installation contacts the licensing service, it may send a licence or installation identifier, Software version, request time, and network information such as its IP address. We use this information to issue and validate licences, protect the service, and troubleshoot problems.
Website and checkout navigation. The website requests public pricing and hosting availability from the Hub. The browser may store a hosting selection and checkout retry identifier in local storage so the selection can be remembered and a pending checkout safely retried. The site’s hosting provider, Netlify, may process ordinary request and security logs, including technical information such as IP address, requested page, and time of request. The reviewed marketing-site code does not include advertising pixels or an analytics tag.
Support. If you contact support or use the Hub support chat, we receive the message and any information you choose to provide, such as your email, screenshots, logs, or diagnostic bundles. When AI-assisted support is enabled, the Hub sends recent conversation messages and selected approved product-guide material to OpenAI to generate a response. It does not automatically attach raw exchange account data to that request, but anything you include in a support message may be processed. Hub support and its service providers also process support content to answer, route, and secure requests. Do not include exchange API secrets, passwords, payment credentials, or other information that is not needed for support. Review diagnostic files before sending them because they may contain account or configuration details.
Managed hosting. For a hosted VPS, we and our infrastructure provider, Vultr, process information needed to provision, secure, and support the server, such as account or server identifiers, region, status, network information, and service logs. The Software stores its operational data on the server where it runs. On a managed VPS, that data is on the hosted server and its infrastructure; on a self-hosted installation, it is on infrastructure you control.
Email. Resend delivers transactional messages such as licence, billing, and service emails and processes recipient addresses and message content for delivery. Brevo delivers marketing email to our consent-based audience. It processes email addresses, marketing-list membership, consent and opt-out records, and delivery and engagement information. For existing contacts in our configured marketing lists, we also synchronize customer status, software plan, subscription status, and starter-pack eligibility from the Hub to make messages relevant and avoid promoting signup offers to existing customers. Buying software does not automatically subscribe you to marketing or reverse an unsubscribe. Transactional service messages, including account access and signup starter-pack delivery, are separate. We disclose the relevant signup choice and purpose before collecting marketing consent.
2. Exchange credentials and trading data
Exchange API keys, balances, positions, orders, and trading configuration are stored on the Software installation and are not ordinarily sent to Wick Hunter’s licensing or billing service. If you choose managed hosting, those items are stored on that VPS. Support messages or bundles you voluntarily send may contain diagnostic or configuration information, so inspect them and remove secrets before sending.
3. Cookies and similar storage
The main marketing pages use local storage for the optional hosting selection and checkout retry identifier described above. The support chat uses a Hub session through the website’s same-origin support route; the Hub may set an essential session cookie for that function. We do not use the reviewed marketing pages to track visitors across unrelated websites. Hosting and service providers may use technical storage needed to operate their services.
4. How we use information
We use information to provide the Software and hosting, process and administer purchases, issue and validate licences, send service messages, answer support requests, protect systems, maintain records, and meet legal obligations. We do not sell personal information for money. We disclose information to service providers that help us run these functions, payment providers, infrastructure and email providers, and support tools as described above; they process information for their services and under their own terms and privacy notices.
5. Retention and security
We keep information for as long as reasonably needed for the purposes above, including to provide an active service, resolve disputes, meet legal obligations, and maintain business records. Retention varies by information and provider; this policy does not promise a fixed deletion period. We use safeguards appropriate to the service, but no internet transmission or storage system can be guaranteed secure.
6. Your choices and requests
You can manage recurring plans through the billing portal and may ask us to access, correct, or delete information associated with your account by emailing admin@wickhunterunleashed.com. Rights and exceptions vary by location. We may need to verify your request and retain information where law or legitimate service needs require it.
7. Children and policy changes
The Software is intended for adults and is not directed to children. We may update this policy as our services change. We will post the revised policy here and update the date; where law requires notice or consent, we will provide it.
8. Contact
Wick Hunter Software, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA. Email: admin@wickhunterunleashed.com.